The FAQs feature of Lead Commerce allow you to create canned responses to common support issues.
FAQs can be added to a new support ticket or an existing support ticket by using the Search FAQ button on the Comments section of Support Tickets.
Details:
| FAQ Name | This is the name of the FAQ. This name is searchable when adding FAQs to a Support Ticket. The name of an FAQ should be something short that lets the user know exactly what the FAQ topic is about. |
| Status | This is the current status of the FAQ. The status can be active, inactive and archived. |
FAQ Content:
| FAQ Content | This is the body of content that the user will receive in the email of the Support Ticket. |
File Upload Section:
| File Upload | This section displays all files that have been associated to this category. |
| Upload Files Button | This button is used to upload one or multiple files to the category from your computer. |
| Row level Colorbox | If you click on each file that has been uploaded it will open a dialogue window to allow you to make changes to the file name, to display the file in the customer portal and view the full path URL. |
| File Name | The name of the file |
| File URL | The full path URL of the file. |
History Section:
| User | This column indicates which user made the change to this Category. |
| Action | This column indicates what was done. |
| Modified On | This column indicates when the change occurred. |
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